Convenience Store Manager Resume Guide

Convenience store managers are responsible for the overall operation of the store. This includes supervising employees, managing inventory, and providing customer service. They must ensure that the store is running smoothly and efficiently while also meeting sales goals.

You’re a born leader with an excellent track record in convenience store management. However, to get your foot in the door of your dream company, you’ll need to write a resume that packs a punch.

This guide will walk you through the entire process of creating a top-notch resume. We first show you a complete example and then break down what each resume section should look like.

Convenience Store Manager Resume

The guide is divided into sections for your convenience. You can read it from beginning to end or use the table of contents below to jump to a specific part.

Convenience Store Manager Resume Sample

Adrianna Dietrich
Convenience Store Manager

Summary

Seasoned convenience store manager with 9+ years of experience in the retail industry. Managed up to 12 employees at a time while also increasing sales by 15% and reducing shrinkage by 10%. Proven ability to provide excellent customer service, train and motivate staff, resolve conflicts, and meet financial targets. Looking to join ABC Corporation as the next convenience store manager where I can utilize my skills to help grow the business.

Experience

Convenience Store Manager, Employer A
Hialeah, Jan 2018 – Present

Improved customer satisfaction scores by implementing new customer service initiatives.
Substantially increased sales by redesigning the store layout and introducing new product lines.
Optimized staffing levels to reduce labor costs while maintaining high standards of customer service.
Cleaned and organized the store on a daily basis, ensuring that it operated in accordance with all health and safety regulations.
Opened and closed the store on a daily basis, responsible for counting cash, setting alarms and locking up the premises.

Convenience Store Manager, Employer B
Colorado Springs, Mar 2012 – Dec 2017

Diligently oversaw the operations of a busy convenience store, managing up to 12 employees per shift and ensuring that all customers were served in a timely manner.
Streamlined stocking procedures and cut down on product wastage by 10%, resulting in cost savings of over $1,500 per month.
Spearheaded a customer loyalty program which increased repeat business by 20%.
Supervised cashiers and resolved any customer complaints or concerns in a professional manner.
Hired and trained new staff members on the company’s policies and procedures.

Skills

Retail Sales
Cash Management
Store Operations
Merchandising
Loss Prevention
Team Management
Time Management
Communication

Education

BSc in Business Administration
Educational Institution XYZ
Nov 2011

Certifications

Convenience Store Management Certificate
National Association of Convenience Stores
May 2017

1. Summary / Objective

The summary/objective at the top of your resume is designed to give the reader a snapshot of your professional background and highlight why you would be an excellent fit for the convenience store manager position. In this section, you can mention key qualifications such as your experience managing a team of employees, increasing sales through effective marketing strategies, and reducing shrinkage through loss prevention initiatives.

Below are some resume summary examples:

Professional convenience store manager with more than 15 years of experience in the retail and customer service industries. Proven ability to increase sales, reduce costs, and improve team productivity. Experienced in effective stock management techniques to achieve inventory turnover targets while maximizing profit margins. Committed to delivering excellent customer service through proactive problem-solving.

Committed and experienced convenience store manager with more than 5 years of experience in the industry. I have a proven track record of increasing sales and maximizing profits while reducing shrinkage. My leadership skills are second to none, as I have successfully managed teams of up to 20 people. In my previous role, I increased sales by 10% while also reducing labor costs by 15%.

Dependable convenience store manager with more than 5 years of experience in the retail industry. Motivated to increase sales, reduce shrinkage, and optimize stock levels while maintaining excellent customer service. Proven ability to drive profitability by reducing costs and increasing operational efficiency. Experienced in both single-store and multi-store operations.

Driven convenience store manager with 5+ years of experience in the retail industry. Proven ability to increase sales and profitability while reducing shrinkage and expenses. Experienced in managing large teams, developing marketing plans, and increasing customer satisfaction. Seeking to leverage my skills and experience to contribute to the success of ABC Corporation.

Amicable convenience store manager with 5+ years of experience in the retail industry. Focused on maximizing customer satisfaction through providing excellent customer service and maintaining a clean, organized store. At XYZ, managed a team of 12 employees while also increasing sales by 10%. Recognized as “Employee of the Month” 3 times for outstanding work performance.

Diligent and motivated convenience store manager with more than five years of experience in retail management and customer service. Proven ability to increase sales through effective marketing strategies, team development, and excellent customer service. Seeking to leverage exceptional leadership skills to contribute to the success of ABC Retail.

Proficient convenience store manager with more than 4 years of experience in the industry. Skilled at managing operations, motivating employees, and increasing sales. Proven track record of reducing shrinkage by 25%. At ABC Convenience Store, managed a team of 8 employees and achieved average monthly sales of $50,000.

Reliable and motivated Convenience Store Manager with 5+ years of experience in the retail industry. Seeking to leverage customer service and leadership skills to grow sales at ABC Store. In previous roles, successfully increased store revenue by 20% while reducing employee turnover by 30%.

2. Experience / Employment

For the experience section, you will list your employment history in reverse chronological order. This means that your most recent job will be listed first.

When describing what you did at each job, it is best to use bullet points. This allows the reader to quickly digest the information. Make sure to include detail in your bullets and try to quantify the results of your actions when possible.

For example, instead of saying “Managed a convenience store,” you could say, “Successfully managed a team of 10 employees while maintaining high standards of customer service and cleanliness.”

To write effective bullet points, begin with a strong verb or adverb. Industry specific verbs to use are:

Managed
Supervised
Trained
Hired
Scheduled
Ordered
Stocked
Priced
Sold
Cashiered
Cleaned
Opened
Closed
Secured

Other general verbs you can use are:

Achieved
Advised
Assessed
Compiled
Coordinated
Demonstrated
Developed
Expedited
Facilitated
Formulated
Improved
Introduced
Mentored
Optimized
Participated
Prepared
Presented
Reduced
Reorganized
Represented
Revised
Spearheaded
Streamlined
Structured
Utilized

Below are some example bullet points:

Revised the store’s opening and closing procedures, leading to a 20% reduction in theft and shrinkage.
Utilized effective team management techniques to lead a staff of 15 employees, consistently achieving high levels of customer satisfaction.
Managed the ordering and stocking of inventory, ensuring that shelves were always well-stocked and organized; led to a 10% increase in sales.
Ordered promotional materials and coordinated weekly sales promotions, resulting in a 5% increase in foot traffic.
Consistently achieved high levels of cleanliness throughout the store, reducing health code violations by 50%.

Cashiered upwards of 500 transactions per shift, totaling over $8,000 in sales while providing excellent customer service.
Secured the store after closing, counting the register drawer and restocking shelves for the next day; proactive in deterring theft with regular security sweeps.
Facilitated weekly inventory counts and order placement to maintain optimal stock levels; received shipments and organized stockroom according to FIFO method.
Compiled monthly reports on sales data, employee productivity and customer feedback to support decision-making for store improvements.
Actively engaged with customers throughout the store, promoting new products/services and resolving complaints in a timely manner.

Reorganized the store layout to increase customer traffic flow by 20%.
Closed the store daily, ensuring that all registers were balanced and that the premises were secure.
Meticulously prepared reports on sales, inventory levels and staff performance for upper management.
Prepared the store for opening each day, including pricing merchandise and stocking shelves.
Priced merchandise in accordance with company guidelines and maintained accurate records of all transactions.

Participated in monthly inventory counts and effectively managed stock levels to ensure that the store was never out of key items; this helped to increase sales by 3%.
Formulated work schedules for a team of 10 employees, ensuring adequate coverage at all times; successfully reduced staff overtime hours by 13%.
Represented the company in local business networking events and scheduled regular meetings with key vendors to maintain positive relationships.
Actively sought feedback from customers and employees on ways to improve the store experience; as a result, implemented new customer service initiatives that increased customer satisfaction ratings by 5%.
Managed the store budget effectively, reducing overall costs by 10% while still maintaining high standards of cleanliness and product quality.

Sold cigarettes, lottery tickets, snacks and other merchandise totaling over $10,000 per day on average.
Presented a professional and courteous demeanor at all times when interacting with customers; successfully diffused 11 volatile customer situations.
Achieved store sales targets set by the district manager in 4 out of 6 months.
Advised employees on shift to upsell customers on various products and promotions; led to an increase in total sales revenue by 5%.
Successfully completed all assigned tasks related to opening/closing the store, stocking shelves and conducting inventory audits according to company guidelines.

Coordinated the work of 20+ employees on a daily basis, assigning tasks, monitoring shift schedules and approving time off requests.
Structured the store’s inventory system to streamline restocking procedures and reduce product loss by 10%.
Expedited customer transactions by training cashiers on effective upselling techniques and reducing wait times by 2 minutes on average.
Reduced shrinkage rates by 15% through the implementation of new security protocols and regular checks of high-risk areas in the store.
Independently handled all aspects of store operations in the absence of the owner, including opening/closing duties, overseeing employee shifts and resolving customer complaints.

Developed and implemented a new inventory management system that improved stock accuracy by 25%.
Trained and supervised a team of 18 employees on shift operations, customer service and loss prevention techniques.
Mentored two junior employees, helping them to develop their skills and knowledge in retail operations and management.
Stocked shelves, rotated stock according to expiration date and cleaned up spills promptly throughout each shift; ensured that the store was presentable at all times for customers.

Introduced new inventory management system that cut down on stock shortages by 8%.
Assessed customer needs and implement strategies to increase sales of high-demand items by 14%.
Efficiently ran store operations with a team of up to 20 employees, often during high-traffic periods.
Demonstrated strong leadership skills in managing staff shifts, training new employees and resolving customer complaints.

3. Skills

The necessary skills for a convenience store manager will differ depending on the company. However, some skills are essential for all positions, such as customer service and communication.

Some employers may also require specific qualifications or experience in managing a team of employees. As such, you want to tailor the skills section of your resume to each job that you are applying for.

The reason it is important to do this is because a large number of employers use applicant tracking systems these days, which are computer programs that scan resumes for certain keywords before passing them on to a human.

Once listed here, you can further elaborate on your skillset by discussing it in more detail in other areas, such as the summary or experience section.

Below is a list of common skills & terms:

Cash Management
Communication
Loss Prevention
Merchandising
Retail Sales
Store Operations
Team Management
Time Management

4. Education

Adding an education section to your resume is not always necessary. If you have plenty of relevant work experience, you may want to leave out the education section altogether. However, if you are just starting out in your career or do not have much work experience yet, mentioning your education below your resume objective can be helpful.

If including an education section, try to mention courses and subjects that are related to the convenience store manager role you are applying for. For example “Courses included Business Management and Marketing.”

BSc in Business Administration
Educational Institution XYZ
Nov 2011

5. Certifications

Certifications allow you to prove to a potential employer that you have been tested in a given field by a reputable organization. Being certified may indicate that you are that much more proficient than other applicants.

Convenience Store Management Certificate
National Association of Convenience Stores
May 2017

6. Contact Info

Your name should be the first thing a reader sees when viewing your resume, so ensure its positioning is prominent. Your phone number should be written in the most commonly used format in your country/city/state, and your email address should be professional.

You can also choose to include a link to your LinkedIn profile, personal website, or other online platforms relevant to your industry.

Finally, name your resume file appropriately to help hiring managers; for Adrianna Dietrich, this would be Adrianna-Dietrich-resume.pdf or Adrianna-Dietrich-resume.docx.

7. Cover Letter

Attaching a cover letter to your job application is a great way to introduce yourself and explain why you are the best candidate for the role. This document usually consists of 2-4 paragraphs and contains information that cannot be found in your resume.

Most employers will not require a cover letter when applying for a job, but including one anyway can give you an edge over other candidates. Cover letters provide recruiters with more insight into who you are as a person and what makes you qualified for the position.

Below is an example cover letter:

I am writing to apply for your store’s Convenience Store Manager position. With more than five years of experience in the retail industry, I have the necessary skills and qualifications to manage your store and meet your expectations successfully.

In my current role as Assistant Manager at [store name], I oversee all store operations in the absence of the Store Manager. I have successfully increased sales by 10% through effective marketing and promotional strategies while reducing shrinkage by 8%. In addition, I have developed excellent working relationships with our suppliers, which has resulted in increased product availability and decreased costs. My team members regularly praise me for my leadership style, which motivates them to achieve results.

As Convenience Store Manager, I will be responsible for ensuring that all aspects of store operations are running smoothly and efficiently. In addition, I will work closely with you to develop strategic plans to increase sales and profitability. With my proven ability to effectively manage a team, stock inventory levels, control expenses, and provide excellent customer service, I am confident that I can positively contribute to your organization if given this opportunity.

I would welcome an opportunity to discuss how my experience could benefit your convenience store further during an interview at your earliest convenience. Thank you for reviewing my application; please do not hesitate to contact me if you have any questions or require any additional information about myself or my qualifications.